Privacy Policy

1. Introduction

Welcome to Texas First Floors DWF! We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at [email protected].

When you visit our website https://texasfirstfloorsdfw.com/ (the "Website"), and more generally, use any of our services (the "Services", which include the Website), we appreciate that you are trusting us with your personal information. We take your privacy very seriously. In this privacy notice, we seek to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it.

Please read this privacy policy carefully, as it will help you understand what we do with the information that we collect.

2. What Information Do We Collect?

We collect personal information that you voluntarily provide to us when you register on the Website, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Website, or otherwise when you contact us.

The personal information that we collect depends on the context of your interactions with us and the Website, the choices you make, and the products and features you use. The personal information we collect may include the following:

• Personal Information Provided by You. We collect names; phone numbers; email addresses; mailing addresses; job titles; contact preferences; and other similar information.

• Payment Data. We may collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument

3. How Do We Use Your Information?

We use personal information collected via our Website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations.

To facilitate account creation and logon process.
To send administrative information to you.
To fulfill and manage your orders.
To post testimonials.
To deliver and facilitate delivery of services to the user.
To respond to user inquiries/offer support to users.
To send you marketing and promotional communications.
To deliver targeted advertising to you.
For other business purposes.

Note: SMS/text messaging data (mobile phone numbers and opt-in consent)

is excluded from the marketing, promotional, and targeted advertising

uses listed above, and is used solely to deliver the specific message

categories the user has opted in to receive. See Section 5 for details.

4. Will Your Information Be Shared With Anyone?

We may process or share your data that we hold based on the following legal basis:

Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, and illegal activities.

Mobile phone numbers and SMS opt-in consent collected under our text

messaging program (see Section 5) are excluded from all sharing

categories above and are not shared with third parties or affiliates

for marketing or promotional purposes under any legal basis.

5. Cookies and Similar Technologies

5. SMS / Text Messaging Program

When you opt in to receive SMS text messages from Texas First Floors DFW,

we collect and process your mobile phone number solely to send the message

categories you have consented to. You may consent to one or both of the

following independent categories via unchecked-by-default checkboxes on

our website contact form:

a) Transactional/non-marketing messages: appointment confirmations,

estimate scheduling, project updates, service reminders, and

customer support responses.

b) Marketing/promotional messages: special offers, discounts, seasonal

promotions, flooring tips, and new service announcements.

No mobile information (including phone numbers, SMS opt-in consent, or

any related consumer opt-in data) will be shared with third parties or

affiliates for marketing or promotional purposes. Mobile opt-in data

and consent are excluded from all other information-sharing categories

described elsewhere in this Privacy Policy.

The only exception is disclosure to service providers strictly necessary

to deliver the SMS messages you requested — for example, our SMS

delivery platform (Twilio) and mobile carriers. These providers are

contractually restricted from using the data for any purpose other than

message delivery.

Message frequency varies. Message and data rates may apply. You can

reply HELP for assistance at any time, or reply STOP to unsubscribe.

Unsubscribing from marketing messages does not opt you out of

transactional messages related to an active service or project, unless

you also request that separately by contacting us.

SMS consent is never a condition of purchase, service, or any other

transaction with Texas First Floors DFW.

For SMS-related questions or to request removal of your number, contact

us at [email protected] or (817) 756-1249.

6. How Do We Handle Your Social Logins?

If you choose to register or log in to our services using a social media account, we may have access to certain information about you.

7. How Long Do We Keep Your Information?

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law.

8. How Do We Keep Your Information Safe?

We aim to protect your personal information through a system of organizational and technical security measures.

9. Do We Collect Information from Minors?

We do not knowingly solicit data from or market to children under 18 years of age.

10. What Are Your Privacy Rights?

You have certain rights regarding your personal information, subject to local data protection laws.

11. Controls for Do-Not-Track Features

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected

12. Do California Residents Have Specific Privacy Rights?

If you are a resident of California, you are granted specific rights regarding access to your personal information.

13. Do We Make Updates to This Policy?

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible.